Bilingual Auxiliary Specialist - Full-Time, Hybrid
Bilingual Auxiliary SpecialistHybrid - Must live in GA and be able to commute to our Duluth headquarters.
About UsStartCHURCH is a company dedicated to meeting the needs of pastors and ministry leaders who have the vision to make a difference in their communities by establishing new churches and ministries.
StartCHURCH helps nonprofit organizations establish a legal foundation, as well as provides a lifetime value of additional tools and services tailored to pastors and church leaders.
What You'll Love About Us Work that Stays at Work.
Genuine work/life balance matters.
Rest and Relaxation.
Generous paid time off, two flex days, ten paid holidays, one week paid sick time, Paid Parental Leave, and weekly flex time.
Health Benefits.
Industry-leading medical, dental, and vision health insurance with a 30-day waiting enrollment period.
Prepare for the Future.
401k Retirement plan with company match.
Passion.
We'll help you start your own nonprofit or ministry at no cost.
What You'll DoThe Bilingual Auxiliary Specialist represents StartCHURCH by providing customers with an excellent and professional Auxiliary appointment and document preparation service.
They collaborate with other staff to help customers maintain non-profit compliance through various services, as well as, build and keep a long-lasting partnership with them.
They work with the team in a way that provides the highest form of legendary customer service to internal and external customers as defined below:
Internal - people that have a relationship with, and within, our company, either through employment or as partners who deliver your product or service to the end user, the external customer External - people that pay for and use the products or services our company offers All tasks below should be carried out for the purpose of excellence in what we do and with the intent to honor and validate the client.
As a Bilingual Auxilary Specialist at StartCHURCH, you will:
Maintain company-established completion rates for the movement of clients through each service including, but not limited to, scheduling and conducting appointments; contacting clients to request required information necessary to complete services; completing documents once needed information is on file (i.
e.
Annual Reports, Charity Registration, and other state level compliance); and ensure successful client follow-up within the KPI metrics.
Above all, provide high-level customer service to establish and maintain a positive working relationship with clients throughout the entire process of applying for tax exemption.
Guide customers through completing various services by completing forms, applications, agreements, contracts, and other Auxiliary documents.
Provide nonprofit information relevant to the Auxiliary processes.
Communicate with state and congruous offices Submit online filings with the secretary of state and congruous offices, when applicable.
Research state rules and regulations for updates and new tools that will help serve our clients.
Collect, from the customer, the various documents and data necessary for the completion of the applicable service.
Type and word-process various documents and electronic information.
Manage, organize, and update data relevant to all Auxiliary processes using database applications.
Communicate and provide information by relevant methods internally and externally to assist and enable organizational operations and effective service to connect groups.
Be a subject matter expert in the auxiliary process to include:
all job-related communications and functions, providing instructions and resources, addressing inquiries that may arise, and implementing action plans according to administrative policies and procedures for both internal and external clients, by utilizing relevant methods.
Adhere to stated policies and procedures relating to health, safety, and quality management.
Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
Attend all applicable training to develop relevant knowledge and skills.
Be punctual and participate in team meetings, training, conferences, projects, and team activities to develop relevant knowledge and skills.
Complete all assigned jobs by the deadline in an accurate and timely manner.
Display excellent interpersonal skills to build quality relationships with the team and with customers.
Provide team phone support and assist with special projects.
Additional responsibilities may be added to ensure customer satisfaction and quality assurance What We'll Love About You Excellent document skills, including formatting and styling documents and converting/formatting documents Ability to adapt and have a growth mindset; flexible Computer skills Research skills Handle sensitive and/or confidential documents and information Strong written and verbal communication skills Exceptional customer service and interpersonal skills Organizational skills and high ability to multi-task Positive and upbeat phone presence Efficient time-management skills Detail-oriented Demonstrate dependability through attendance Problem-solving skills Must maintain accuracy in repetitive document completion Ability to follow departmental procedures and understand instructions specific to the assigned task Preferred
Experience:
Certified Document Preparer, Document Assistant, MacOS Operating System, Slack, Adobe Pro, and Google Forms Bilingual (English & Spanish), required Resourceful in gathering information from various sources Be an independent, self-motivated learner StartCHURCH provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages.
If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at email protected .
StartCHURCH is an e-verify employer.
EOE.
PI227776276 Recommended Skills Adaptability Administration Adobe Apple Ios Attention To Detail Communication Estimated Salary: $20 to $28 per hour based on qualifications.
About UsStartCHURCH is a company dedicated to meeting the needs of pastors and ministry leaders who have the vision to make a difference in their communities by establishing new churches and ministries.
StartCHURCH helps nonprofit organizations establish a legal foundation, as well as provides a lifetime value of additional tools and services tailored to pastors and church leaders.
What You'll Love About Us Work that Stays at Work.
Genuine work/life balance matters.
Rest and Relaxation.
Generous paid time off, two flex days, ten paid holidays, one week paid sick time, Paid Parental Leave, and weekly flex time.
Health Benefits.
Industry-leading medical, dental, and vision health insurance with a 30-day waiting enrollment period.
Prepare for the Future.
401k Retirement plan with company match.
Passion.
We'll help you start your own nonprofit or ministry at no cost.
What You'll DoThe Bilingual Auxiliary Specialist represents StartCHURCH by providing customers with an excellent and professional Auxiliary appointment and document preparation service.
They collaborate with other staff to help customers maintain non-profit compliance through various services, as well as, build and keep a long-lasting partnership with them.
They work with the team in a way that provides the highest form of legendary customer service to internal and external customers as defined below:
Internal - people that have a relationship with, and within, our company, either through employment or as partners who deliver your product or service to the end user, the external customer External - people that pay for and use the products or services our company offers All tasks below should be carried out for the purpose of excellence in what we do and with the intent to honor and validate the client.
As a Bilingual Auxilary Specialist at StartCHURCH, you will:
Maintain company-established completion rates for the movement of clients through each service including, but not limited to, scheduling and conducting appointments; contacting clients to request required information necessary to complete services; completing documents once needed information is on file (i.
e.
Annual Reports, Charity Registration, and other state level compliance); and ensure successful client follow-up within the KPI metrics.
Above all, provide high-level customer service to establish and maintain a positive working relationship with clients throughout the entire process of applying for tax exemption.
Guide customers through completing various services by completing forms, applications, agreements, contracts, and other Auxiliary documents.
Provide nonprofit information relevant to the Auxiliary processes.
Communicate with state and congruous offices Submit online filings with the secretary of state and congruous offices, when applicable.
Research state rules and regulations for updates and new tools that will help serve our clients.
Collect, from the customer, the various documents and data necessary for the completion of the applicable service.
Type and word-process various documents and electronic information.
Manage, organize, and update data relevant to all Auxiliary processes using database applications.
Communicate and provide information by relevant methods internally and externally to assist and enable organizational operations and effective service to connect groups.
Be a subject matter expert in the auxiliary process to include:
all job-related communications and functions, providing instructions and resources, addressing inquiries that may arise, and implementing action plans according to administrative policies and procedures for both internal and external clients, by utilizing relevant methods.
Adhere to stated policies and procedures relating to health, safety, and quality management.
Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
Attend all applicable training to develop relevant knowledge and skills.
Be punctual and participate in team meetings, training, conferences, projects, and team activities to develop relevant knowledge and skills.
Complete all assigned jobs by the deadline in an accurate and timely manner.
Display excellent interpersonal skills to build quality relationships with the team and with customers.
Provide team phone support and assist with special projects.
Additional responsibilities may be added to ensure customer satisfaction and quality assurance What We'll Love About You Excellent document skills, including formatting and styling documents and converting/formatting documents Ability to adapt and have a growth mindset; flexible Computer skills Research skills Handle sensitive and/or confidential documents and information Strong written and verbal communication skills Exceptional customer service and interpersonal skills Organizational skills and high ability to multi-task Positive and upbeat phone presence Efficient time-management skills Detail-oriented Demonstrate dependability through attendance Problem-solving skills Must maintain accuracy in repetitive document completion Ability to follow departmental procedures and understand instructions specific to the assigned task Preferred
Experience:
Certified Document Preparer, Document Assistant, MacOS Operating System, Slack, Adobe Pro, and Google Forms Bilingual (English & Spanish), required Resourceful in gathering information from various sources Be an independent, self-motivated learner StartCHURCH provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages.
If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at email protected .
StartCHURCH is an e-verify employer.
EOE.
PI227776276 Recommended Skills Adaptability Administration Adobe Apple Ios Attention To Detail Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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